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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) ICR Monitor
B) ICR Manager
C) Call Center
D) Standard Report

2. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the POM Campaign Director
B) the Priority of the Campaign
C) the Campaign Strategy
D) the POM Campaign Manager

3. Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

A) readable by avayavp
B) readable by all Avaya service accounts
C) readable by root or sroot
D) readable by all users

4. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A) Verify that the database is valid and is functioning.
B) Verify that the Media Processing Platform (MPP) is operational.
C) Verify that the application server is working correctly.
D) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

5. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Host Address
B) Network Address (MRCP)
C) Network Address (VoIP)
D) Network Address (AppSvr)

Solutions: