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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?
- A. display initcauses
- B. display server-status all
- C. display restart all
- D. display reset 4 all
- E. display interchangestatus
Correct Answer: A 🗳️
What information is associated with System manager alarms? (Choose four.)
- A. Time Stamp
- B. Alarm Description
- C. Service Affecting Y/N
- D. SIP Domain
- E. Severity
- F. Affected Component
- G. Event ID
Correct Answer: A,C,E,G 🗳️
In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?
- A. Discipline 5 - Choose and Verify Corrective Actions
- B. Discipline 3 - Develop Interim Containment Actions
- C. Discipline 4 - Determine Root Cause
- D. Discipline 2 - Describe the Problem
- E. Discipline 1 - Establish the Team
Correct Answer: B 🗳️
A customer called Avaya Support stating that shortly after some maintenance work was done, they cannot make or receive calls. Which command in Avaya Aura Communication Manager (CM) can the administrator execute to determine if the H.248 Gateways were placed in a maintenance busy state?
- A. Status maintenance busy
- B. Status health
- C. Status media-gateways
- D. Trace trunk x
- E. Status signaling group x
Correct Answer: A 🗳️
After a successful registration, how does an Avaya SIP telephone learn if any of its Call Forward features are active at the moment?
- A. It sends a Subscribe - avaya-cm-feature-status event package to Aura Communication Manager (CM) via Aura Session Manager (SM).
- B. It queries the LDAP database for active feature status.
- C. It sends a SIP INFO request to Aura Session Manager (SM), which replies with the active Call Forwarding status.
- D. It sends a Subscribe - avaya-ccs-profile event package to Aura Session Manager (SM); Aura Session Manager (SM) in turn replies with a Notify-avaya-ccs-profile.
- E. It sends a PPM getDeviceData request to Aura Session Manager (SM); Aura Session Manager (SM) replies with a getDeviceData response.
Correct Answer: A 🗳️
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