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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

Where is the best place for a customer to look for information about locating her Mac's serial number?

A. Service News
B. User's manual
C. Discussions
D. Downloads

Question 2

A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A. Check for any unusual odors coming from the system, which might indicate spill damage
B. Open the hard disk drive to check for scratches or dust inside
C. Connect the system to external speakers to check for sound output
D. Look for cracks, dents or scratches on the exterior of the system
E. Ask the customer to describe in detail how he abused his computer to the point that it no longer functions

Question 3

How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:

A. Grasping the cells packs.
B. Use either needle-nose pliers or metal tongs.
C. Use both hands.
D. By the edges.
E. Compressing the top and bottom.

Question 4

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A. no new problems have been introduced during the repair
B. the original issue has been resolved
C. third-party software is working
D. the computer will continue to function after the repair
E. the computer falls under service warranty

Question 5

When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A. True
B. False

Solutions: