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Microsoft AB-620 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integrate and Extend Agents in Copilot Studio | 40-45% | - Build advanced agent solutions
|
| Plan and Configure Agent Solutions | 30-35% | - Plan agent solutions
|
| Test and Manage Agents | 20-25% | - Monitor and manage agent solutions
|
Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:
A company is building an agent topic in Copilot Studio.
The topic must meet the following requirements:
- Collect structured user input in a single step.
- Store the submitted values for use later in the conversation.
You need to configure the topic based on the requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Use the latest Adaptive Card schema version in all channels to ensure full feature support.
- B. Paste the card JSON into a Message node to collect the user's response.
- C. Add input fields to the card and include an Action.Submit button.
- D. Add an Ask with Adaptive Card node to the topic.
- E. Use Action.Execute for the button so the card can run commands across channels.
Correct Answer: C,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A company uses an agent flow that calls a connector action. The flow sends an administrative notification if the action fails or times out.
Administrators require the following configuration to help troubleshoot and manage failures:
- Handle failure and timeout outcomes explicitly.
- Continue execution after a failure is handled.
- Avoid retrying the failed action automatically.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Increase the timeout on the connector action.
- B. Configure the run after conditions for the notification action.
- C. Configure concurrency control and apply to each action.
- D. Add a scope action to group related actions.
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Hotspot Question
You run multiple evaluation tests for an agent in Copilot Studio before expanding user access.
The tests provide the following results:
- Each evaluation case is reported as meeting or missing the expected
response.
- Some evaluation cases fail repeatedly across several runs.
- Each run displays the expected response and the response generated by the agent.
You need to provide a conclusion based on the evaluation results.
Which conclusions should you make? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation:
Box 1: Pass or fail status
Based on the testing criteria in Microsoft Copilot Studio, the outcome described directly measures the Pass or fail status of your tests.
Pass or fail status: This is the primary conclusion. Microsoft Copilot Studio Agent Evaluation uses structured methods (such as Exact Match, Similarity, or Compare Meaning) to objectively check if your agent met or missed the expected responses in your test set.
Box 2: Consistent outcomes
The conclusion to make from this is Consistent outcomes.
When evaluation test cases fail repeatedly across several runs, it indicates a stable, reproducible issue with the agent's behavior rather than random variability. Because the agent produces the same failure under the same test conditions, you have consistent outcomes.
Box 3: Expected and generated response
From the multiple evaluation tests in Microsoft Copilot Studio, the primary conclusion you can make is regarding the expected and generated responses.
This specific test output allows you to directly assess the alignment between what the AI was anticipated to say (the expected response) and what it actually produced (the generated response). By contrasting these, you can analyze semantic similarity, intent, and overall quality.
Reference:
https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/how-to-evaluate-ai-agents/
Drag and Drop Question
A team has deployed an agent in Copilot Studio and needs to evaluate whether the agent is meeting its intended goals before expanding usage to a broader audience.
The team must evaluate agent performance using a structured and repeatable approach that produces actionable insights.
You need to select and apply an appropriate evaluation method by performing the required actions in the correct order.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
Step 1: Define the success criteria and evaluation objectives
You must always start by establishing what "success" looks like and what you are trying to measure. Without clear goals, you cannot choose the right metrics.
Step 2: Select the evaluation method and metrics aligned to the criteria Once goals are set, you determine how to measure them (e.g., using automated tests, human reviewers, or user satisfaction scores) and define specific key performance indicators (KPIs).
Step 3: Collect agent interaction data and evaluation signals
After setting up your metrics, you run the evaluation by gathering conversational logs, user feedback, and system performance telemetry during agent interactions.
Step 4: Review evaluation results and identify improvement opportunities Finally, you analyze the gathered data against your original criteria to pinpoint bottlenecks, conversational failures, or gaps, allowing you to iterate and improve the agent.
Drag and Drop Question
A team is preparing to manage agents in Copilot Studio by using ALM from Power Platform.
A solution must be created before agents and configuration of assets can be managed through ALM.
You need to create a solution that can contain agents and related assets.
Which three actions should you perform in order? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
Step 1: Open the Solutions area in Copilot Studio
To manage or build custom solutions natively, you must first navigate to the Solutions tab using the left sidebar menu (or via the ellipses menu) within the Copilot Studio portal.
Step 2: Define the solution name and publisher
When creating a new solution, you must provide critical metadata, including a unique display name and a Publisher. Assigning a custom publisher enforces a specific prefix on all components, identifying ownership and avoiding naming collisions.
Step 3: Save the solution container
Once the solution details and publisher configuration are set, you must click Create or Save to generate the unmanaged solution container within the environment, preparing it to hold your agents and assets Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-solutions-overview
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