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Salesforce Certified Agentforce Specialist Sample Questions:

1. What is the importance of Action Instructions when creating a custom Agent action?

A) Action Instructions tell the large language model (LLM) which action to use.
B) Action Instructions define the expected user experience of an action.
C) Action Instructions tell the user how to call this action in a conversation.

2. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Service Replies
B) Einstein Reply Recommendations
C) Einstein Grounding

3. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge.
What should UC do first?

A) Add the files to the content, and then select the data library option.
B) Expand the AI agent's scope to search all Salesforce records.
C) Set up an Agentforce Data Library for AI retrieval of policy documents.

4. Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

A) Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.
B) Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.
C) Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,

5. Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A) Copilot Detail page, Global Actions, or the record page for the copilot action
B) Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
C) Copilot Actions page or Global Actions

Solutions: