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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning | 23% | - Territory Management - Visit Schedule and Frequency - Visit Planning Process - Visit Plan and Visit Plan Targets |
| Topic 2: Visit Execution | 23% | - Photo Capture and Survey - Promotion Check and Promotion Details - Inventory Check and Product Listing - Visit Tasks and Task Types - Order Capture and Order Submission - Visit Execution Process |
| Topic 3: Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring - Configuration of Planogram Compliance |
| Topic 4: Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details - Configuration of Inventory Checks and Product Listings - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets |
| Topic 5: Store Execution | 15% | - Store Execution Process - Store Survey and Feedback - Assortment Monitoring - Planogram Compliance |
| Topic 6: Admin and Configuration | 12% | - Reports and Dashboards - User Setup and Permissions - Mobile Configuration - Consumer Goods Cloud Data Model |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which object is connected to Action Plan?
A) Visit
B) Action Plan Template item
C) Retail Store
D) Assessment Task
2. Which are the two primary use cases for performing an in-store survey?
A) Gathering feedback from customers, consumers shoppers, and staff
B) Gathering data on inventory reconciliation
C) Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
D) Gathering data on promotions, inventory requirements and product quality
E) Gathering point of sale data
3. For flow based tasks, which two statement are correct?
A) Retail Store KPIs are not needed, as long as an Assessment Indicator Definition is available within the flow to create the Retail Visit D KPI.
B) Flow based tasks should never be used for tasks that require a Retail Visit KPI.
C) Retail Visit KPIs always need a corresponding Retail Store KPI.
D) A Retail Store KPI is always needed and is passed to the flow in the variable Retail Store KPI.
E) Assessment Task IDs and Visit IDs are passed to the flow in a flow task.
4. United Telecom has completed the high-level design (HLD) phase and has information about the objects involved, data volumes, and file requirements.
Which three steps should a Consultant take to assess the storage needs on Communications Cloud?
A) Analyze the storage usage for the existing legacy platform
B) Identify the storage needs between data storage and file storage
C) Calculate the file and data storage required based on required data volume and file attachment requirements
D) Assess the archiving strategy and determine how storage will be cleared through archiving
E) Analyze an external data storage system for more cost-effective data storage
5. A Consumer Goods Cloud user wants to create a new custom Task Type to support the auditing of coolers installed at retail store locations. Which Assessment Task Definition Task Type should be used?
A) Custom
B) Planogram Check
C) Other
D) Inventory Check
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: A |







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