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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Custom report creation - Data sources and key figures |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer wants their managers to track sales performance. How do you perform the sales target planning? (2 correct answers)
A) Maintain multiple active versions of the sales target plan at the same time
B) Select the planning dimensions and master data
C) Maintain multiple curruncies in the sales target plan
D) Create a sales target plan with unique key combination of sales unit and horizon
2. For which of the following reasons would you create a business role? (3 correct answers)
A) You want to set up a service agent for an administrator
B) You want to restrict drop-down list values for a specific group of users
C) You want to standardize system access
D) You want to perform fine-tuning activities
E) You want to make custom reports available on the home page
3. Which elements can you define during fine tuning? (2 correct answers)
A) Account hierarchy
B) Routing rules
C) Sales Assistant
D) Sales territory hierarchy level
4. Sales Plans are maintained in MS Excel. Determine whether this statement is true or false.
A) True
B) False
5. How can you give a business user access to a work center view? (2 correct answers)
A) Assign the business user to the territory structure
B) Create a business role that has access to the work center view and assign it to the business user
C) Copy the access rights from a business user who already has access to the work center view
D) Use business scoping to activate the work center containing the view
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B,C | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: C,D |







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