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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the main purpose of ECuRep?

A) It is the data repository for product Component IDs.
B) It is the repository for all customer PMR data.
C) It is the repository for product download.
D) It is the data repository for manuals.

2. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 59
B) 69
C) 19
D) 89

3. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Nice to have
B) Next Action
C) New customer contact
D) Named Advice

4. What is the taxonomy spreadsheet?

A) a list of all supported Component IDs for the Tivoli Domain
B) a list of all Fastpath Component IDs for the Tivoli Domain
C) a list of all supported Component IDs for all Domain/Platform
D) alist of all OneTeam Component IDs for the Tivoli Domain

Solutions: