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CIS-HR Certification Learning & Certification Path
The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.
There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.
What is the duration, language, and format of CIS-HR exam
- Passing score:70%
- Language: English
- Length of Examination: 4 Hours
- Format: Multiple choices, multiple answers
- Number of Questions: 100
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
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ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Designer Integration | 25% | - Integration with HCM Systems - Employee Readiness using Workforce Dimensions - Configurable Workspace Integration |
| Topic 2: HR Case Management | 25% | - HR Case Lifecycle - HR Case Creation and Assignment - HR Case Metrics and Reporting - Case Templates and Quick Actions |
| Topic 3: Employee Record Management | 20% | - Employee Documents and Signatures - Employee Service Center - Onboarding/Offboarding Processes - Employee Data Model |
| Topic 4: Core Configuration | 30% | - HR Service Catalog Configuration - HR Document Generation - Virtual Agent for HR - HR Service Administration |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?
- A. It indicates who generated the document
- B. It indicates who the document is about
- C. It indicates who should sign the document
- D. It indicates the Opened for user
Correct Answer: A 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
What is the role of a Delegated Developer for HR Service Delivery?
- A. To inherit access to other scoped applications
- B. To access all areas of HR to create Cases, Tasks, Reports, Profiles, etc.
- C. To modify HR application objects such as skills, chat, surveys
- D. To allow employees to delegate their tasks to other employees
Correct Answer: C 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Which content delivery feature will allow a user to deliver messages to employees to encourage them to complete their assigned surveys, track survey completions, and invite them to a meeting where survey results will be shared?
- A. Campaigns
- B. Learning Posts
- C. Lifecycle Events
- D. Journey Accelerator
Correct Answer: A 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
- A. User type
- B. Employment type
- C. Employee type
- D. Profile type
Correct Answer: B 🗳️
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. Word document templates
- B. Document Templates
- C. Text document templates
- D. PDF document templates
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
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