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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Service Portal Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- CIS-IT Service Management Exam Prep
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
- ServiceNow Platform Implementation (ILT)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
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For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Change Management | - Approval and risk management - Change types and workflows |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
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