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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Schritt des kontinuierlichen Verbesserungsmodells umfasst Basisbewertungen?

A) Wo wollen wir sein?
B) Was ist die Vision?
C) Sind wir dort angekommen?
D) Wo sind wir jetzt?

2. In welcher Phase des Service-Lebenszyklus wird nach Möglichkeiten zur Verbesserung der Prozesseffizienz und Kosteneffektivität gesucht?

A) Dienstübergang
B) Kontinuierliche Serviceverbesserung
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C) Servicestrategie
D) Servicevorgang

3. Wie sollte eine Organisation Drittanbieter in die kontinuierliche Verbesserung ihrer Dienstleistungen einbeziehen?

A) Stellen Sie sicher, dass Lieferanten Einzelheiten zu ihrem Ansatz zur Serviceverbesserung in die Verträge aufnehmen
B) Fordern Sie den Nachweis, dass der Lieferant alle Verbesserungen mithilfe von Projektmanagementpraktiken umsetzt
C) Fordern Sie einen Nachweis, dass der Lieferant agile Entwicklungsmethoden verwendet
D) Stellen Sie sicher, dass alle Aktivitäten zum Problemmanagement von Lieferanten zu Verbesserungen führen

4. Was ist der Zweck der Problemmanagement-Praxis?

A) Die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen, indem wir die Dienstleistungen kontinuierlich identifizieren und verbessern
B) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
C) Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
D) Die Wahrscheinlichkeit und die Auswirkungen von Vorfällen verringern, indem tatsächliche und potenzielle Ursachen von Vorfällen ermittelt und Workarounds und bekannte Fehler verwaltet werden.

5. Welche Praxis verwendet Techniken wie SWOT-Analyse, Balanced Scorecard-Überprüfungen und Reifegradbewertungen?

A) Kontinuierliche Verbesserung
B) Problemmanagement
C) Serviceanforderungsverwaltung
D) Vorfallmanagement

Solutions: