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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites

A) 1 and 3 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 3 and 4 only

2. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

A) The Service Level Manager
B) The Change Manager
C) The Configuration Manager
D) The Information Security Manager

3. Which statement BEST represents the guidance on incident logging?

A) All incidents must be fully logged
B) Incidents must only be logged if a resolution is not immediately available
C) The Service Desk decide which incidents to log
D) Only incidents reported to the Service Desk can be logged

4. Which of the following do major incidents require?

A) Separate procedures
B) Less urgency
C) Less documentation
D) Longer timescales

5. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Excessive focus on quality
B) Excessively reactive
C) Excessively proactive
D) Excessive focus on cost

Solutions: