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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following is NOT an aim of the Change Management process?

A. All budgets and expenditures are accounted for
B. Standardized methods and procedures are used for efficient and prompt handling of all Changes
C. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
D. Overall business risk is optimized

Question 2

Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?

A. All of the above
B. 1 only
C. 2 only
D. 3 only

Question 3

The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

A. Return on investment
B. The warranty of a service
C. The utility of a service
D. The economic value of a service

Question 4

Which processes review Underpinning Contracts on a regular basis?

A. Supplier Management and Service Level Management
B. Demand Management and Service Level Management
C. Supplier Management, Demand Management and Service Level Management
D. Supplier Management and Demand Management

Question 5

Which of the following should be considered when designing measurement systems, methods and metrics?:
1.The services
2.The architectures
3.The configuration items
4.The processes

A. All of the above
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only

Solutions: