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The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Network Design Considerations | 20% | - Security and firewall topology - Bandwidth and QoS requirements - Latency, jitter, and packet loss thresholds |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Architecture and deployment models - Core components and functionality - High availability and redundancy |
| Sizing and Scalability | 12% | - Agent and call volume sizing - Growth and scalability planning - Component capacity planning |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Unified ICM design and routing logic - Cisco Unified CVP and IVR design - Cisco Finesse desktop design - Unified Intelligence Center reporting design |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Integration with Unified CCE - Trunking and dial plan design |
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