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Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Renewals and Expansion | 15% | - Driving customer loyalty and growth - Renewal strategies and processes - Identifying expansion opportunities |
| Topic 2: Customer Success Management | 20% | - Continuous value orchestration - Usage data interpretation and analysis - Customer engagement and relationship building |
| Topic 3: Barrier Management | 25% | - Overcoming resistance and technical hurdles - Identifying adoption barriers - Developing barrier removal strategies |
| Topic 4: Success Plan Creation | 25% | - Stakeholder engagement and alignment - Success planning and goal setting - Customer journey mapping |
| Topic 5: Customer Success Industry Knowledge | 15% | - Value realization and business outcomes - Customer Success trends and market dynamics - Customer lifecycle management |
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