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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
Salesforce Certified B2C Solution Architect Sample Questions:
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers
- A. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
- B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
- C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
- D. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
- E. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
Correct Answer: A,B,E 🗳️
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An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?
- A. Digital Engagement, Shield with Splunk, Social Engagement Studio
- B. Shield and Event Monitoring Analytics App, Pardot
- C. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
- D. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?
- A. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
- B. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
- C. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
- D. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
Correct Answer: A 🗳️
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A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point.
Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.
Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?
- A. Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.
- B. Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.
- C. Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.
- D. Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.
Correct Answer: B 🗳️
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An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers
- A. It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.
- B. It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
- C. It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
- D. It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
Correct Answer: B,D 🗳️
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