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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. What is the Slack best practice for managing client engagement and collaboration in projects?

A) Create a Slack Connect channel that connects all team members for project collaboration.
B) Encourage use of email because the client may be new to Slack.
C) Only add project team members to the Slack Connect channel when they request to be added.
D) Add clients to your Slack instance as guests to work together in one channel.

2. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D) Users are deactivated at the org level, but can still access the migrating workspace.

3. What is the primary benefit of establishing a standard channel naming convention?

A) Allow users to quickly see other members in that channel.
B) Allow organization and clarity for users.
C) Enhance the organization's culture and brand.
D) Prevent unnecessary channel creation.

4. What is the most effective way to project manage a team in Slack?

A) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
B) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
C) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
D) Send a check-in template to teammates to respond to on a weekly basis.

5. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Training recommendations
B) User analytics and KPIs
C) Workspace(s) and access level
D) Admin processes
E) Grid design benefits and considerations
F) Channel recommendations

Solutions: