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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access | - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods |
| Topic 2: Experience Site Configuration | - Navigation and structure configuration - Templates and branding - Site creation and setup |
| Topic 3: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 4: Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Topic 5: Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Topic 6: Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
Salesforce Certified Experience Cloud Consultant Sample Questions:
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Grant partner users access to the partner account using a Sharing Rule,
- B. Create partner roles in a separate branch in your RoleHierarchy.
- C. Reduce the number of roles to one to improve system performance.
- D. Create partner roles in the same branch in your Role Hierarchy.
Correct Answer: A,B 🗳️
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Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- C. Use the Developer Console to add code to allow for autocomplete functionality.
- D. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
Correct Answer: A 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
- A. Create a Lead Queue for Lead Distribution.
- B. Enable Allow External Creation'' in Digital Experience settings
- C. Configure Lead creation Leadon low Distribution inside PRM Workspace.
- D. Create a Lead Process for Lead Distribution
Correct Answer: A,C,D 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?
- A. Topic's detail page
- B. Content Management Report
- C. Trending Topics Channel
- D. Collaboration Dashboard
Correct Answer: A 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Create a flow for customers to fill out before initiating Chat.
- B. Deploy a unique chat per topic.
- C. Create a pre-chat form to fill out before initiating Chat.
- D. Enable Chat for only authenticated users and pass the user's information on hidden fields.
Correct Answer: C 🗳️
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