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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Wireshark
B) System Monitor
C) Customer Call Reporter
D) System Status Application

2. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
B) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

3. Which three are required to get UMS working on a client PC? (Choose three.)

A) UMS Web Service is enabled on the User Profile in the configuration
B) MAPI Profile installed and configured on the VoiceMail Pro server
C) VoiceMail Pro installed with the UMS option loaded on a server
D) UMS Client application installed on the user's PC
E) a compatible Internet browser

4. Which Windows component must be verified as installed on the server before CCR is installed?

A) Internet Information Services (IIS)
B) Internet Explorer (IE)
C) Microsoft Personal Web Server (MPWS)
D) Microsoft Data Engine (MSDE)

5. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
B) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
C) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.

Solutions: