Guaranteed Success in ACSS 3312 Exam Dumps
Avaya 3312 Daily Practice Exam New 2023 Updated 70 Questions
The Avaya 3312 exam covers a wide range of topics related to contact center administration, such as configuring and managing contact center applications, reporting and analyzing contact center data, and troubleshooting contact center issues. It also tests the candidate's ability to use Avaya Aura® Contact Center Manager Administration software, which is a powerful tool for managing and monitoring contact center operations.
The Avaya 3312 certification exam is a rigorous and challenging exam that requires a deep understanding of Avaya Aura® Contact Center Administration. Individuals who pass the exam demonstrate their expertise in this area and are recognized as certified professionals by Avaya. This certification can help individuals advance their career and increase their earning potential.
NEW QUESTION # 21
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)
- A. Queue
- B. Wait
- C. Output
- D. Input
- E. Logic
Answer: A,B,C
NEW QUESTION # 22
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset.
An agent becomes available who can answer the calls.
Which call will be presented to the agent?
- A. The call that has been In the system the longest
- B. The call for which the agent has the highest priority
- C. The call that has been In queue the longest
- D. The call with the highest priority in the script
Answer: A
NEW QUESTION # 23
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
- A. Average Answered Delay
- B. Application Name
- C. Service Level Threshold
- D. Calls Waiting
Answer: A
NEW QUESTION # 24
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Formulas
- B. Global Settings
- C. Threshold Classes
- D. Call Presentation Classes
Answer: B
NEW QUESTION # 25
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
- A. a global or call variable of the type String
- B. the call variable of the type Date
- C. the wild call variable of the type Integer
- D. the global variable of the type Date
Answer: D
NEW QUESTION # 26
Which statement regarding scripts is true?
- A. A primary script is the only place that call variables can be assigned.
- B. A primary script is referenced directly from the Master script, otherwise it is a secondary script.
- C. A secondary script is the only place treatments can be applied to the call.
- D. Only a single secondary script allowed per application.
Answer: B
NEW QUESTION # 27
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
- A. It can link agents to applications.
- B. It can link Control Directory Numbers (CDN) to applications.
- C. It can link intrinsics to applications.
- D. It can link skillsets to applications.
Answer: D
NEW QUESTION # 28
Refer to the exhibit.
The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
- A. Treatment Block
- B. Finish Block
- C. Anchor Block
- D. Custom Block
Answer: C
NEW QUESTION # 29
A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?
- A. Real Time Statistics
- B. Global Settings
- C. Historical Statistics
- D. Threshold Classes
Answer: C
NEW QUESTION # 30
A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
- A. the call that has been in the system the longest
- B. the call with the highest priority in the script
- C. the call that has been in queue the longest
- D. the call for which the agent has the highest priority
Answer: A
NEW QUESTION # 31
When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?
- A. SYSMON
- B. Administrator
- C. IUSR_SWC
- D. iceAdmin
Answer: B
NEW QUESTION # 32
A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
- A. Skillset
- B. Call
- C. Traffic
- D. Time
Answer: C
NEW QUESTION # 33
Refer to the exhibit.
The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?
- A. The route number must match a route created in the telephone system.
- B. The route number must match a variable name in the Orchestration Designer.
- C. The route number is used in scripting to reference a specific recording or music.
- D. The route number must be defined in global settings before it can be referenced in Route Definition.
Answer: D
NEW QUESTION # 34
A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. the Synchronization View
- B. the Comparison View
- C. the Problems View
- D. the Editor View
Answer: A
NEW QUESTION # 35
Refer to the exhibit.
According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?
- A. Susan will have access to Real Time Reporting on her launchpad.
- B. Susan can add, delete, and edit Control Directory Numbers (CDN).
- C. Susan can change her user name and password.
- D. Susan can bulk load data through the Configuration spreadsheets.
Answer: A
NEW QUESTION # 36
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?
- A. Presentation Option: Call Force
- B. Presentation Option: Return to Queue
- C. Presentation Option: After Call Break for N seconds:
- D. Presentation Option: Put DN on hold to answer call
Answer: D
NEW QUESTION # 37
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Skillset
- B. Call
- C. Time
- D. Traffic
Answer: C
NEW QUESTION # 38
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
- A. Language
- B. Skillset
- C. Login ID
- D. Call Presentation Class
- E. Password
Answer: C
NEW QUESTION # 39
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