ITIL ITIL-Foundation Deluxe Study Guide with Online Test Engine
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ITIL-Foundation Exam is a multiple-choice exam consisting of 40 questions. ITIL-Foundation exam duration is 1 hour, and candidates are required to score a minimum of 65% to pass the exam. ITIL-Foundation exam is available in various languages and can be taken online or in person at an accredited testing center.
ITIL Foundation Certification Exam is a multiple-choice exam that consists of 40 questions. ITIL-Foundation exam is designed to test the candidate's understanding of the ITIL framework and its key concepts. ITIL-Foundation exam duration is 60 minutes, and candidates must score at least 65% to pass the exam. ITIL-Foundation exam is available in several languages and can be taken online or in-person at an accredited testing center. Upon passing the exam, candidates receive the ITIL Foundation Certification, which is valid for life and does not require any renewal. ITIL Foundation Certification - IT Service Management certification is an excellent way to demonstrate your expertise and competence in IT Service Management to potential employers and clients.
NEW QUESTION # 108
Which of the following BEST describes the purpose of access management?
- A. Provides the rights for users to be able to use a service or group of services
- B. To provide a channel for users to request and receive standard services
- C. To detect security events and make sense of them
- D. To prevent problems and resulting Incidents from happening
Answer: A
NEW QUESTION # 109
Which one of the following is a correct definition of a supplier category?
- A. Operational - for suppliers providing low value and/or readily available products and services
- B. Tactical - for relationships involving significant commercial activity and business interaction
- C. Strategic - for suppliers of operational products or services
- D. Commodity - for significant partnering relationships that involve senior managers
Answer: A
NEW QUESTION # 110
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
- A. Service Strategy
- B. Service Operation
- C. Service Design
- D. Continual Service Improvement
Answer: D
NEW QUESTION # 111
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
- A. 1 and 3 only
- B. 1 and 2 only
- C. 2 and 3 only
- D. All of the above
Answer: C
NEW QUESTION # 112
Which processes are responsible for the regular review of underpinning contracts?
- A. Supplier management and availability management
- B. Supplier management and change management
- C. Availability management and service level management
- D. Supplier management and service level management
Answer: D
NEW QUESTION # 113
Which of the following identifies the purpose of design coordination?
- A. Designing of all the links between every service design process and all other processes in the service lifecycle
- B. Control of all supplier relationships from design right through to the production environment
- C. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
- D. Ensuring all service designs have availability designed into them
Answer: C
NEW QUESTION # 114
What BEST defines roles and responsibilities in relation to process and activities?
- A. Human resource model
- B. Service model
- C. RACI matrix
- D. Configuration baseline
Answer: C
NEW QUESTION # 115
Which process would you MOST expect to be involved in the management of underpinning contracts?
- A. Supplier management
- B. Release and deployment management
- C. Service catalogue management
- D. Change management
Answer: A
NEW QUESTION # 116
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and another part of the same organization
- B. A document that describes to a customer how services will be operated on a day-to-day basis
- C. An agreement between the service provider and an external organization
- D. A document that describes business services to operational staff
Answer: A
NEW QUESTION # 117
Which statement about the known error database (KEDB. is
- A. It is a part of the configuration management database (CMDB. and contains workarounds
- B. It is maintained by the service desk and updated with the details of each new incident
- C. It is maintained by incident management and contains solutions to be implemented by problem Management
- D. It is maintained by problem management and is used by the service desk to help resolve incidents
Answer: D
NEW QUESTION # 118
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
- A. Corporate, customer, technology
- B. Service,user, IT
- C. Technology, customer, user
- D. Corporate, customer, service
Answer: D
NEW QUESTION # 119
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
- A. Service operation.
- B. Service transition
- C. Service level management
- D. Service Design.
Answer: B
NEW QUESTION # 120
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
- A. Neither of the above
- B. 2 only
- C. 1 only
- D. Both of the above
Answer: B
NEW QUESTION # 121
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. User
- B. Supplier
- C. Customer
- D. Administrator
Answer: C
NEW QUESTION # 122
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
- A. 1, 2 and 3 only
- B. 2, 3 and 4 only
- C. 1, 3 and 4 only
- D. 1, 2 and 4 only
Answer: D
NEW QUESTION # 123
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
- A. People, products, perspective, partners
- B. People, process, products, partners
- C. Performance, process, products, problems
- D. People, process, partners, performance
Answer: B
NEW QUESTION # 124
What are the categories of events described in the ITIL service operation book?
- A. Informational, warning, exception
- B. Warning, reactive, proactive
- C. Scheduled, unscheduled, emergency
- D. Informational, scheduled, normal
Answer: A
NEW QUESTION # 125
Which is the correct combination of items that makes up an IT service?
- A. People, process and customers
- B. Information technology, networks and people
- C. Customers, providers and documents
- D. Information technology, people and processes
Answer: D
NEW QUESTION # 126
Which one of the following activities would be performed by access management?
- A. Managing the rights to use a service or group of services
- B. Managing access to the service desk
- C. Providing physical security for staff at data centres and other buildings
- D. Managing access to computer rooms and other secure locations
Answer: A
NEW QUESTION # 127
Access management is closely related to which other process?
- A. Capacity management only
- B. Information security management
- C. Change management
- D. 3rd line support
Answer: B
NEW QUESTION # 128
What is the primary focus of business capacity management?
- A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- B. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- D. Review of all capacity supplier agreements and underpinning contracts with supplier management
Answer: C
NEW QUESTION # 129
Which of the following BEST describes service strategies' value to the business?
- A. Reduction in unplanned costs through optimized handling of service outages
- B. Allows higher volumes of successful change
- C. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
- D. Reduction in the duration and frequency of service outages
Answer: C
NEW QUESTION # 130
Which is an example of an internal customer?
- A. The HR department whose payroll service is provided by their organization's IT department
- B. An IT department that uses a network service obtained from a supplier
- C. A retail bank that outsources its infrastructure to athird-party supplier
- D. A customer who has a contract with an internet service provider for a broadband connection
Answer: A
NEW QUESTION # 131
Which is an objective of the service design lifecycle stage?
- A. To ensure that all service design activities use the minimum amount of resources
- B. To create and maintain a portfolio of quantified services
- C. To monitor service level targets as agreed in service level agreements
- D. To embed continual service improvement (CSI) in all service design activities
Answer: D
Explanation:
Explanation
http://www.greycampus.com/opencampus/itil-foundation/introduction-about-service-design
NEW QUESTION # 132
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
- A. Centralized Service desk
- B. Virtual Service desk
- C. Specialized service desk
- D. Local service desk
Answer: B
NEW QUESTION # 133
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ITIL-Foundation exam is designed for individuals who are new to IT service management or who want to improve their skills in this field. ITIL-Foundation exam covers topics such as the ITIL service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement. It also covers ITIL terminology, concepts, and best practices. ITIL-Foundation exam consists of 40 multiple-choice questions, and the passing score is 65%.
Exam Questions Answers Braindumps ITIL-Foundation Exam Dumps PDF Questions: https://braindumps2go.dumpexam.com/ITIL-Foundation-valid-torrent.html
