[Oct 27, 2023] MB-210 Practice Exam Dumps - 99% Marks In Microsoft Exam
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Microsoft MB-210 (Microsoft Dynamics 365 Sales Functional Consultant) Exam is a valuable certification for professionals who work in sales, marketing, customer service, and other related fields. It demonstrates to employers and clients that the candidate has the knowledge and skills required to effectively manage and optimize the Dynamics 365 Sales platform. With this certification, professionals can enhance their career prospects and increase their earning potential.
To take the Microsoft MB-210 certification exam, candidates must have a strong understanding of sales processes, sales management tools, and customer engagement strategies. They must also have experience working with Dynamics 365 Sales and be familiar with the software's features, functions, and capabilities.
NEW QUESTION # 197
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.
The customer is now ready to complete the purchase.
You need to create a quote from the opportunity.
Solution: Qualify the opportunity.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/convert- opportunity-quote-sales-order-invoice
NEW QUESTION # 198
You need to ensure that the Accounts table data does not contain duplicates.
Which three actions should you perform in sequence? To answer move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation
Topic 6, Contoso, Ltd (An Appliance Company)
background
Contoso, Ltd. is an appliance company that sells appliances to various regions. The company uses First Up Consultants, an external sales company, to manage opportunities in areas where they do not have salespeople.
The First Up Consultants personnel do not have Dynamics 365 Sales licenses. The internal sales team generates about 500 tradeshow leads per month.
Contoso, Ltd. uses Dynamics 365 Sales with no additional features enabled. The company currently uses only custom forms and the Sales Hub app.
The company recently hired a sales manager. The sales manager plans to improve processes and must keep costs as low as possible. A hands-off approach means the sales manager will view information in Dynamics
365 Sales but will not add entries. The sales manager identified the following areas that require major improvement
* Leads process
* Opportunity process
* Marketing process
* General company collaboration and communication
Leads Process
* Leads created at The head office must be automatically distnbuted to salespeople in a cyclical order.
Tradeshow leads are created by salespeople and do not need to be redistributed.
* Lead assignments are often delayed because other tasks become a priority.
* To help prioritize tasks, the salespeople require the Up Next widget for the Lead form.
* The salespeople require a task that reminds them to call the lead one week after the tradeshow.
* The salespeople are excellent at meeting leads at tradeshows. One day after the tradeshow, they manually send a follow up email, but that is often where the communication stops.
* Salespeople often forget to track customer emails to their leads when they are in Microsoft Outlook.
Opportunity Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
* First Up Consultants must track the progress of the opportunity in Dynamics 365 Sales.
Marketing Process
* The contracts team must review all contracts uploaded in Dynamics 365 Sales for opportunities, but they do not have access to Dynamics 365 Sales.
* Opportunities are often transferred to different child or parent accounts, so contracts should not be filed by account.
o Pop-up sale emails must only go to a manually selected group of cont<365 Sales.,
* Tradeshow
o The sales administrator must send marketing materials to specific leads collected from the tradeshow when the tradeshow ends. The sales administrator must manually select the leads from all the leads collected.
* Flyers
o The sales administrator must send a quarterly sales flyer to leads in the local area. These leads are collected from the website. The leads must be automatically added or removed throughout the quarter.
General Issues
* Salespeople often travel to visit customers. Currently, the salespeople connect to Dynamics 365 Sales through a browser on their phones. The Dynamics 365 Sales forms are often small and difficult to use.
* The salespeople require availability of the following features on their phone:
o Receive an alert that notifies them of a new lead assignment even when they are not using Dynamics 365 Sales. o View all meetings and appointments from Outlook and Dynamics 365 Sales in one view. o Generate a SQL Server Reporting Services (SSRS) quote for a customer.
* Salespeople require emails to appear on Dynamics 365 Sales records so they can associate the email to the record without needing to navigate to another app.
* A new salesperson can open records but cannot access the app. The salesperson has been granted the same app access as all other salespeople.
You need to help the sales administrator identify leads generated from the tradeshow and website.
NEW QUESTION # 199
A company releases a new catalog.
The company requires salespeople to do the following:
* Contact customers about the new catalog.
* Set up appointments with the customers to deliver the catalog.
You need to set up playbooks to track the activities.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enforce-best-practices-playbooks
NEW QUESTION # 200
As your company grows, you need a way to capture the relationship between the people that you know and the organizations they currently work for.
How are these details tracked in a default configuration of Microsoft Dynamics 365?
- A. One account can be associated with many contacts.
- B. Multiple company records can be selected on the company field inside contact records.
- C. One account can be associated with only one contact.
- D. Many accounts can be associated with many contacts.
Answer: A
NEW QUESTION # 201
You are a Dynamics 365 Sales system customizer.
Salespeople report that they cannot search for open and closed opportunities using the search tool in the Quick Find View.
You need to configure the search tool to show the open and closed opportunities in the Customize the System area.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Expand the Opportunity entity
2 - Open the Quick Find View
3 - Change the filter criteria to Status Does Not Equal Open
NEW QUESTION # 202
You need to configure territories and membership.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-sales-territories-organize-business-markets-geographical-area
NEW QUESTION # 203
An organization is using the Relationship Assistant in Microsoft Dynamics 365.
A small minority of their users need to only see the Email Cards from Exchange.
The rest of the cards are in their way, prohibiting them from property using the feature to work with their email in Microsoft Dynamics 365.
How should you help this group of users?
- A. Turn off all card notifications for all users except the Email Cards from Exchange.
- B. Create a Business Unit for the users, and configure the Relationship Assistant for that group to only display Email Cards from Exchange.
- C. For the small group of users, configure their security roles to have no read privileges on the Action Card entity.
- D. Instruct the users to access their personal settings for the Relationship Assistant and turn off the cards they do not wish to see.
Answer: D
NEW QUESTION # 204
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time.
When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design.
Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn't matter how you accomplish the task, if you successfully perform it, you will earn credit for that task.
Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided.
Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab.
You gather information from a prospect named Cat Francis to qualify the prospect as a new sales opportunity.
You need to identify the prospect, complete all the required fields, and qualify the prospect in the sales process.
To complete this task, sign in to the Dynamics 365 portal.
Answer:
Explanation:
See explanation below.
Explanation
You need to create a lead and qualify the lead.
* Navigate to Leads.
* Click New.
* In the Qualify stage of the process bar, select the contact named Cat Francis. When you select an existing contact while creating a lead record, the following information is automatically populated in the Lead form: First Name, Last Name, Job Title, Business Phone, Mobile Phone and Email.
* Click Save.
* In the Lead record, click the Qualify button in the toolbar. This will convert the lead to an opportunity.
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales/create-edit-lead-sales
NEW QUESTION # 205
You are a Dynamics 365 Sales administrator for an organization.
The organization is no longer going to sell a product in the product catalog.
You need to ensure that the product is no longer available for selection by sales staff.
What should you do?
- A. Edit the name
- B. Delete the product
- C. Retire the product
Answer: C
NEW QUESTION # 206
You need to configure the credit and reference screening playbook to meet the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enforce-best-practices-playbooks
NEW QUESTION # 207
You need to configure the system for the contracts team.
Which three actions should you perform in sequence?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
A screenshot of a computer Description automatically generated with low confidence
NEW QUESTION # 208
You need to recommend to the sales manager which license to use for salespeople who work on tradeshow leads.
What should you recommend?
- A. Dynamics 365 Sales Professional
- B. Dynamics 365 Sales Enterprise
- C. Dynamics 365 Sales Premium
- D. Dynamics 365 Team member
Answer: A
NEW QUESTION # 209
You are a sales person working in the Microsoft Dynamics 365 web interface You want to create a view that you can use to segment your active customers by area, based on their physical address.
Which three steps must be followed to set up a personal view that you can use without having to create it each time? Each correct answer presents part of the solution.
- A. Use Advanced Find to search both Accounts and Con
- B. Use Advanced Find to search for alt Account records that are active.
- C. Export the query to Excel, and import it every time ydu need to use it
- D. Use Advanced Find to filter the records, based on the*r ZIP/Post code.
- E. Save your query, and give it a name.
Answer: B,D,E
NEW QUESTION # 210
A company enables sales accelerator in Microsoft Dynamics 365 Sales. All salespeople use a custom customer form. A salesperson observes that a work list displays TaskA instead of TaskB for a customer. The salesperson requires the following setup:
* Display only TaskB in the work list.
* View the task on the customer record as a visual cue.
You need to recommend changes to meet the requirements.
What should you do? To answer, select the appropriate options in the answer area.
Answer:
Explanation:
Explanation
NEW QUESTION # 211
You have a sales report that shows activities for Accounts in the last 30 days. When you run an advanced find query for Accounts with the custom field Heat Level equal to Hot, you are not able to access the report.
A Form: Report: Account Activity last 30 Days.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 212
You use opportunities in Dynamics 365 Sales.
Opportunities that were closed as lost frequently come back and are eventually won.
You need to be able to track these occurrences and have insight into the process.
What happens during the reopen and close process? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 213
You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate actioncards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configurerelationship-
NEW QUESTION # 214
You are a Dynamics 365 Sales consultant for a food service company. The company caters for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.
You need to explain how the sales staff should manage the product bundle in the opportunity.
What should they do for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/pricing-product-bundles
NEW QUESTION # 215
You have an opportunity for a customer named Contoso.
You are ready to offer a quote.
You know that a competing company submitted a quote to Contoso for the same product.
You need to track information about the competing company.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
- A. Add the competitor to the account.
- B. Add the competitor to the quote.
- C. Add the competitor to the products.
- D. Add the competitor to the opportunity.
Answer: C,D
NEW QUESTION # 216
You are implementing Dynamics 365 Sales for a beverage company.
The company sells drinks by individual cans, by the dozen, or by the case of 48 cans as follows:
* There are three flavors: strawberry, vanilla, and chocolate.
* Each can costs S5.00
* A dozen cans cost S55.O0.
* Each case has four dozen cans and costs $200.00.
* A combination case includes a dozen cans of each flavor and costs $160.00.
* Purchases of four or more cases get an extra 10 percent off the price.
You need to set up the product catalog.
Which components should you use? To answer, drag the appropriate components to the correct entry descriptions. Each component may be used once, more Than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 217
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