Pass C_C4H51_2405 Brain Dump Updated Certification Sample Questions [Q30-Q51]

Pass C_C4H51_2405 Brain Dump Updated Certification Sample Questions

Online C_C4H51_2405 Test Brain Dump Question and Test Engine

NEW QUESTION # 30
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

• A. Data can be loaded or changed only once.
• B. The migration run requires an approval from SAP Cloud Support.
• C. You'll need to create an initial file based on predefined fields.
• D. You'll need to cleanse the legacy data.

Answer: C,D

NEW QUESTION # 31
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A. Fine-tuning is the process of generating the activity list by
  Answer :ing que-stions about which business processes will be implemented.
• B. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
• C. The activity list is automatically generated by the system based on your scoping decisions.
• D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Answer: C,D

NEW QUESTION # 32
What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A. Business role
• B. Assignment to an organizational unit
• C. Access rights
• D. User ID

Answer: B,C

NEW QUESTION # 33
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Accounts
• B. Social media profiles
• C. External pricing
• D. Products

Answer: A

NEW QUESTION # 34
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

• A. Maintain the Incident Context.
• B. Set the action to Propose Solution.
• C. Change the priority to Escalated.
• D. Push the incident to SAP Service Cloud support.

Answer: B,C

NEW QUESTION # 35
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

• A. Set up an approval process.
• B. Define a template.
• C. Create a customer and assign an email address.
• D. Activate Live Activity Configuration.

Answer: B,C

NEW QUESTION # 36
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Service categories
• B. Workflow distribution rules
• C. Fine-tuning
• D. Notifications

Answer: B

NEW QUESTION # 37
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

• A. Add a reference to an account
• B. Add a reference to a service contract
• C. Add an account team member
• D. Use email as a response to a ticket

Answer: A,B

NEW QUESTION # 38
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A. A customer needs to be assigned to the installed base.
• B. The installed base must be set to active status.
• C. An active service contract must be added to the installed base.
• D. At least one registered product must be assigned to the installed base.

Answer: B,D

NEW QUESTION # 39
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

• A. Schedule an MDRO job.
• B. Map the data fields to the data fields offered in the template.
• C. Delete the header with the field names in the template.
• D. Download the template.

Answer: B,D

NEW QUESTION # 40
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

• A. Account
• B. Account hierarchy
• C. Employee
• D. Product

Answer: A

NEW QUESTION # 41
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A. A workflow rule was not scheduled to trigger the determination.
• B. SLAs are not activated in project scoping.
• C. SLAS are not configured in fine-tuning.
• D. The determination rules have been configured, but not activated.

Answer: B,D

NEW QUESTION # 42
Which object is mandatory to integrate emails in tickets?

• A. Document type
• B. Branding template
• C. Service level agreement
• D. Service organization

Answer: A

NEW QUESTION # 43
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A. Installed bases
• B. Service contracts
• C. Contacts
• D. Registered products

Answer: A,B

NEW QUESTION # 44
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Activate status schema for functional locations
• B. Activate registered products in scoping
• C. Create customer records
• D. Create an installed base

Answer: B,D

NEW QUESTION # 45
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Maintenance plan
• B. Ticket routing rules
• C. Realignment runs
• D. Activity planner

Answer: A

NEW QUESTION # 46
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Grant access to extension fields for business users
• B. Create a code list restriction
• C. Grant access to extension fields for business roles
• D. Use restriction rules

Answer: B,C

NEW QUESTION # 47
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

• A. Existing reports can be reused.
• B. Offline access is available.
• C. Security issues with mashups outside of the corporate network are rare.
• D. Data can be accessed in real time.

Answer: A,D

NEW QUESTION # 48
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Warranty
• B. Maintenance plan
• C. Text
• D. Registered product
• E. Product

Answer: B,D,E

NEW QUESTION # 49
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

• A. Credit limit check
• B. Prospect blocking
• C. Delivery blocking
• D. Sales support blocking

Answer: B

NEW QUESTION # 50
Which element do you need to maintain to use maintenance plans?

• A. Condition attribute
• B. Scoping
• C. Fine-tuning
• D. Installed base

Answer: D

NEW QUESTION # 51
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