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IP Office Maintenance
- Using proper tools to carry out a test plan.
- Handling the upgrade procedures and validating the upgrade status.
- Diagnosing and solving the problem given a troubleshooting scenario.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
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What is the duration, language, and format of 78200X Exam
- Number of Questions: 67
- Format: Multiple choices, multiple answers
- Passing Score 70%
- Length of Examination: 90 minutes
Exam Basics
The Avaya 78200X exam verifies that an individual has attained a higher degree of proficiency in using core and dynamic IP Office Platform Solution products. It verifies one’s ability to efficiently perform the installation, maintenance, and troubleshooting tasks. Besides, the test is ideal for field maintenance and support engineers performing or managing fault-finding activities on IP Office.
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Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Upgrades | 15% | - Common issues and resolution procedures - Backup, restore and software updates - System monitoring, logs and diagnostics |
| Topic 2: Application & Feature Configuration | 20% | - ARS, short codes, hunt groups and automated attendants - One-X Portal and unified communications - Voicemail Pro configuration |
| Topic 3: System & User Configuration | 25% | - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - Endpoint configuration: digital, SIP, soft clients - System settings, time, network and security |
| Topic 4: Platform Architecture & Requirements | 20% | - Platform versions, options and specifications - Licensing and activation - System sizing and requirements for customer scenarios |
| Topic 5: Installation & Implementation | 20% | - Initial system setup and configuration - IP Office Server Edition deployment - IP500 V2 hardware installation |








