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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - System interfaces and workflows - Architecture and core components |
| Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution |
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Maintenance and Administration | 15% | - Omnichannel DataStore management - Backup and restore procedures - Health checks and routine operations |
Avaya Oceana® Solution Support Sample Questions:
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - Web Voice
- B. VO - Video
- C. VO - "VoIP" call
- D. VO - 'PSTN' Voice
Correct Answer: D 🗳️
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
Correct Answer: C 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- C. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
- D. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
Correct Answer: A 🗳️
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?
- A. Avaya Aura Communication Manager
- B. Avaya Aura Session Manager
- C. Avaya Aura Application Enablement Services
- D. Avaya Aura Experience Portal IVR Application
Correct Answer: A 🗳️
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UAC and Omnichannel DB
- B. UAC, Email Snap-In and Omnichannel DB
- C. UCM Spaces, UAC, and Agent Workspaces
- D. UAC, Agent Workspaces and Omnichannel
Correct Answer: B 🗳️








