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CompTIA A+ Essentials (2009) Sample Questions:

1. A user has been having difficulty with their PC. Which of the following is the BEST response a technician should give when a user asks for the definition of a particular bluescreen message?

A) "It is a complex message that is very difficult to explain to those who are not familiar with computers."
B) "It provides the technician with more information about the problem."
C) "A bluescreen message is just another name for an error."
D) "It is a message that informs the technician of what hardware needs to be replaced."

2. A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?

A) The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
B) The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion.
C) The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D) The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.

3. Which of the following attributes is set when a file is ready to be backed up?

A) a
B) r
C) h
D) s

4. Which of the following is the correct configuration for a RAID 5 array?

A) A four disk set with two sets of data strips
B) A two disk set with one data strip
C) A two disk set with two data strips
D) A three disk set with two data strips and a parity strip

5. Which of the following malicious software types will create multiple pop-ups on a computer?

A) Worms
B) Grayware
C) Spyware
D) Adware

Solutions: