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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Telephony and networking fundamentals - Platform components and services |
| Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Pre-go-live testing and validation - Monitoring, logging, and diagnostics |
| Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) |
| Routing, Queues, and Interaction Flows | 25% | - Architect flow design and deployment - Skills, languages, and routing strategies - Queue configuration and management |
| Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Where should the WAN interface of the Edge appliance connect?
A) A network segment that is not accessible to the public Internet.
B) A network segment connected directly to Customer Care.
C) A network segment that has access to your internal LAN.
D) A network segment that has outbound access to the public Internet.
2. You must work closely with before completing configurations for external SIP trunks.
A) Your designated contact
B) Genesys
C) Your carrier
D) The Resource Center
3. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
A) Calling
B) Outbound
C) Availability
D) SIP Access Control
4. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
5. Which architectural approach is used to develop a single application as a suite of small services?
A) Microservices Architecture
B) Genesys Cloud Salesforce Architecture
C) Monolithic Architecture
D) Single Core Architecture
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |








