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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) Machines are more reliable than people.
D) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

2. What is the best way to tell if your social software sales session went well with your customer?

A) When they ask to connect to you via LinkedIn
B) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
C) When you have finished all of your slides
D) When you have polite nods from your attendees

3. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming simpler and focused.
B) The pace of adoption of new technologies is slowing down.
C) The world is becoming more instrumented, interconnected, and intelligent.
D) The world is becoming less instrumented and interconnected.

4. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value is determined by how much they buy.
C) Only Internet-based companies get value from Social Business.
D) The value of Social Business is the same for every customer.

5. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Insulated (private)
B) Identifying (personalized)
C) Informational (helpful)
D) Incredible (awesome)

Solutions: