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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Make sure that the Webex Contact Center agent is using valid credentials.
B) Change the Webex Contact Center administrator account password.
C) Authorize Webex CC Task integration in Webex Connect with valid credentials.
D) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.

2. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SAML single sign-on
B) SNMPv3
C) TFTP authentication
D) CAPF enrollment

3. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Task integration authorization in Webex Engage.
B) Complete Webex CC Engage integration authorization in Webex Connect.
C) Complete Webex CC Engage integration authorization in Webex Engage.
D) Complete WxCC Task integration authorization in Webex Engage.
E) Complete Webex CC Task integration authorization in Webex Connect.

4. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) TXT
B) MX
C) PTR
D) SRV

5. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Expressway-E clustering
B) Webex Edge Connect
C) Webex AI Assistant
D) Unified CM IM&P

Solutions: