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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. In service design, which term describes services, technologies and tools?

A) Partners
B) Processes
C) Products
D) People

2. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Employers
B) Stakeholders
C) Regulators
D) Accreditors

3. Which term describes if a service is fit for use?

A) Serviceability
B) Utility
C) Warranty
D) Availability

4. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) Capacity management
B) IT operations management
C) Incident management
D) Service level management

5. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Service level management
B) Design coordination
C) Service transition planning and support
D) Change management

Solutions: