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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Partner Management | 10% | - Manage partner program participation - Set up partner earning and redemption rules - Configure loyalty partners and relationships |
| Topic 2: Member Management | 20% | - Implement member lifecycle stages - Configure member tiers and benefits - Create and manage loyalty program members - Manage member enrollment and registration |
| Topic 3: Loyalty Program Configuration | 25% | - Configure earning and redemption rules - Implement program mechanics and journey milestones - Set up loyalty programs, rules, and promotions - Design tier structures and qualification criteria |
| Topic 4: Points and Rewards Management | 20% | - Configure reward types and catalogs - Process point transactions (earning, redeeming, adjusting) - Manage loyalty currency (points) operations - Implement point expiration and adjustment rules |
| Topic 5: Loyalty Management Fundamentals | 15% | - Explain loyalty program types and structures - Identify key business outcomes loyalty management drives - Describe the core concepts of loyalty management |
| Topic 6: Analytics and Reporting | 10% | - Use Loyalty Management reporting features - Analyze member engagement and program performance - Monitor loyalty metrics and KPIs |
Salesforce Loyalty Management Accredited Professional Sample Questions:
How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?
- A. Configure the Loyalty Data Accelerator Package.
- B. Configure Loyalty Management Bundle Data Mappings.
- C. Ensure Loyalty data is enabled and mapped in the CDP daily.
- D. Configure Loyalty data in the CDP through S3 buckets (Cloud).
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?
- A. Change Reason Type
- B. Reason for Change
- C. Loyalty Tier
- D. Loyalty Tier Group
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- B. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Correct Answer: A,C 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty member profile
- C. Loyalty membership merge
- D. Resetting tier points
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
- A. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
- B. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
- C. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
- D. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
Correct Answer: B 🗳️
Explanation: Only visible for DumpExam members. You can sign-up / login (it's free).
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