Microsoft Teams Voice Engineer Exam Certification Details:
| Exam Price | $165 (USD) |
| Exam Code | MS-720 |
| Number of Questions | 40-60 |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
| Duration | 120 mins |
| Books / Training | Course MS-720T00: Microsoft Teams Voice Engineer |
| Sample Questions | Microsoft Teams Voice Engineer Sample Questions |
| Exam Name | Microsoft 365 Certified - Teams Voice Engineer Expert |
Format of Microsoft MS-720 Exam
Exam Duration: 120 minutes.
Language: English
Exam Format: Multiple choice questions
Exam Length: 60 questions
Passing score: 70%
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
How to understand the Microsoft MS-720 exam basics
The Microsoft MS-720 certification exam is a challenging test of your knowledge, but it is also very comprehensive and thorough. The MS-720 certification exam tests your ability to understand the fundamentals of a voice over IP (VOIP) system and how it works with Microsoft Teams. You'll be tested on your understanding of the following areas: The MS-720 Voice Engineer certification tests the candidate's skills in all areas of a VOIP implementation for Microsoft Teams. It is one of four certifications available for Microsoft Teams. This article does not cover the other three certifications, but you can find information about them on the Microsoft website.
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Skills measured
- Plan and configure Microsoft Teams Phone (25-30%)
- Plan and configure Microsoft Teams clients and devices (5-10%)
- Plan and configure Direct Routing (15-20%)
- Configure and manage Microsoft Teams Phone for voice users (15-20%)
- Optimize network performance (5-10%)
- The English language version of this exam was updated on May 4, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
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Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan and configure Microsoft Teams Phone | 25-30% | - Configure auto attendants and call queues - Select PSTN connectivity option - Manage phone numbers - Configure audio conferencing - Plan and design Microsoft Teams PSTN solution - Implement emergency calling |
| Optimize network performance | 5-10% | - Assess network requirements - Validate network performance - Implement quality of service (QoS) - Plan network topology |
| Plan and configure Direct Routing | 15-20% | - Configure Session Border Controller (SBC) - Design Direct Routing infrastructure - Implement call routing policies - Deploy Survivable Branch Appliance (SBA) - Configure media bypass |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Analyze call analytics and logs - Resolve Direct Routing issues - Troubleshoot PSTN connectivity - Monitor call quality and reliability |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Manage device policies - Plan device deployment - Configure IP phones and Teams Rooms - Update and monitor devices |
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Assign licenses and policies - Manage voice applications - Implement call park and call transfer - Configure voice routing policies |








