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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Topic 2: Knowledge Management and Content Delivery | - Knowledge Base Configuration - Content Publishing and Maintenance |
| Topic 3: Incident and Service Management | - Workflow and Business Rules - Incident Lifecycle Management |
| Topic 4: Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Topic 5: Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
| Topic 6: Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
| Topic 7: Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
