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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Which step should an HR professional take first when an employee submits a verbal or written allegation that a supervisor is creating a hostile work environment?

A) Assure the employee that all information gathered from witnesses will remain confidential.
B) Transfer the employee to another work group while the investigation proceeds.
C) Reduce the employee's work schedule temporarily until the investigation is complete.
D) Meet with the employee and supervisor to discuss the allegation.

2. To comply with the Age Discrimination in Employment Act (ADEA), what should severance agreements include for employees over age 40?

A) A seven-day consideration period plus a 21 -day revocation period after signing
B) A 21-day consideration period plus a seven-day revocation period after signing
C) A waiver of any type of complaint to the Equal Employment Opportunity Commission (EEOC)
D) A minimum of 30 days, health insurance coverage

3. How would you describe the likely culture of the company and its employees?

A) High performing-employees wanting to prove the CEO wrong by doing their best work
B) Competitive among employees with a cutthroat mentality
C) Fear based with minimal contribution from employees
D) Tight-knit-employees commiserate about their experiences with the CEO

4. The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process.
Additionally, the employee points out that newer employees rarely win the award, which lowers their morale.
New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.
The employee who submitted the complaint asks the HR director to provide more opportunities for new employees to be recognized. Which action should the HR manager take?

A) Announce the names of new employees at the end-of-year meeting.
B) Require each years group of nominees to include at least one new employee
C) Send an email to new employees each year thanking them for their contributions.
D) Suggest managers give new employees more informal recognition which will increase the performance.

5. A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.
Although the leadership team initiated the project, a few members express concerns that the project is not a good use of the facility's funds. They are skeptical that the project will lead to any tangible benefits for the facility. Which action should the HRBP take to address the leadership team's opposition to the project?

A) Finish gathering data for the project before addressing the leaders' concerns.
B) Justify the investment in the project by highlighting the return on investment in relation to costs of turnover.
C) Provide examples of steps the facility may choose to take to improve company culture during later phases of the project.
D) Compile case studies of real-world examples where poor company culture resulted in organizational failure.

Solutions: