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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Topic 2: Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| Topic 3: HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Topic 4: Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| Topic 5: Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which statement is true?
- A. HP provides the exact same service experience in more than 80 countries worldwide.
- B. More than 60% of customers rated the service provided by HP as excellent.
- C. HP earned several recognitions for quality of support experience and excellence in operations.
- D. No manufacturer can support HP devices better than HP.
Correct Answer: C 🗳️
Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
- A. Secure protection of sensitive data
- B. Removal of unplanned repair costs
- C. Reduced theft of computers and printers
- D. Increased staff productivity
- E. Support for users with efficient escalation process
- F. Efficient support of mobile users
Correct Answer: B,D,E 🗳️
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Installation
- B. Asset Tagging
- C. Tracking and Recovery Services
- D. Defective Media Retention
Correct Answer: C 🗳️
HP Travel Risk Care Pack Service provides which benefit to the end-user?
- A. An HP technician onsite next business day
- B. Availability in over 150 countries
- C. Accidental Damage Protection
- D. 24 hour coverage, including holidays
Correct Answer: A 🗳️
A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
- A. Hardware Refresh
- B. HP Post-Warranty Care Pack
- C. Purchasing an extended warranty
- D. Upgrading with HP Contract
Correct Answer: A 🗳️
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