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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Preferred Edition
B) VM Pro ScanSoft TTS
C) Voicemail Pro VB Script License
D) IP Office Ultimate Edition
E) IP Office Essential Edition

2. What does "IMAP support" mean in the IP Office UMS service?

A) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
B) All messages are forwarded to my email account and deleted on my phone.
C) I can see/listen to voicemail messages by Web browser.
D) I can receive voicemail messages only using MS Outlook.
E) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.

3. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) IP Office SCN
B) None
C) QSIG-B
D) H.450
E) QSIG-A

4. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) MSDE 2000
B) Microsoft .NET Framework 3.5 Family Updates
C) MS-SQL 2005/Express
D) DCOM service
E) Microsoft C#

5. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) Embedded Voicemail is not running properly.
B) All cards may not be seated correctly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) You need to buy additional licenses.

Solutions: