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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Think and work holistically - Start where you are - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical |
| Key Concepts of Service Management | 15% | - Value, value co-creation, stakeholders - Services, service offerings, service relationships - Service management as a practice |
| Technology and Information Management | 10% | - Information management principles - Role of technology in service management |
| ITIL Practices | 30% | - General management practices
|
| ITIL Service Value System | 20% | - Purpose and components - Continual improvement - Service value chain
|
| Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
EXIN ITIL 4 Foundation Sample Questions:
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using single-system-based metrics that relate to outputs
- B. Using an agreement between the service provider and service supplier
- C. Using bundled metrics to relate performance to outcomes
- D. Using individual metrics that relate to the service catalogue
Correct Answer: C 🗳️
Which value chain activity is concerned with the availability of service components?
- A. Plan
- B. Deliver and support
- C. Obtain/build
- D. Design and transition
Correct Answer: C 🗳️
What should be done for every problem?
- A. It should be resolved so that it can be closed
- B. It should be diagnosed to identify possible solutions
- C. It should have a workaround to reduce the impact
- D. It should be prioritized based on its potential impact and probability
Correct Answer: D 🗳️
Which process works with incident management to ensure that security breaches are detected and logged?
- A. Service level management
- B. Change management
- C. Continual service improvement
- D. Access management
Correct Answer: D 🗳️
Which practice has a purpose that involves creating closer, more collaborative relationships?
- A. Information security management
- B. Service configuration management
- C. Release management
- D. Supplier management
Correct Answer: D 🗳️
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