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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a key requirement for a successful service level agreement (SLA)?

A) Using single-system-based metrics that relate to outputs
B) Using an agreement between the service provider and service supplier
C) Using bundled metrics to relate performance to outcomes
D) Using individual metrics that relate to the service catalogue

2. Which value chain activity is concerned with the availability of service components?

A) Plan
B) Deliver and support
C) Obtain/build
D) Design and transition

3. What should be done for every problem?

A) It should be resolved so that it can be closed
B) It should be diagnosed to identify possible solutions
C) It should have a workaround to reduce the impact
D) It should be prioritized based on its potential impact and probability

4. Which process works with incident management to ensure that security breaches are detected and logged?

A) Service level management
B) Change management
C) Continual service improvement
D) Access management

5. Which practice has a purpose that involves creating closer, more collaborative relationships?

A) Information security management
B) Service configuration management
C) Release management
D) Supplier management

Solutions: