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What is the duration of the ITIL Foundation Exam

• Format: Multiple choices, multiple answers Length of Examination: 60 minutes
• Nubmer of questions: 40
• Passing Score: 65%

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• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand 7 ITIL practices
• Understand the four dimensions of service management
• Know the purpose and key terms of 15 ITIL practices
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect

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Certification Path

The ITIL Foundation certification includes only one ITIL Foundation certification exam.