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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
C) They can be designed to create visual components and not perform any integrations.
D) They always run locally to access local data.
E) They can be added to the Custom Portal area of Oracle Service Cloud.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

2. Which option should you use to create or configure queues?

A) Configuration > Application Appearance > Customizable Menus > Custom Menus
B) Configuration > Application Appearance >Customizable Menus > System Menus
C) Configuration > Site Configuration > Message Bases
D) Configuration > Site Configuration > Configuration Settings

3. Which six actions can have a null value?

A) Set Disposition
B) Set SLAs
C) Set Assigned
D) Set Status
E) Set Fields
F) Set Category
G) Set Queue
H) Set Agent
I) Set Product
J) Set Mailbox

4. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the add-in API for custom objects.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
D) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

5. Which five practices deliver maximum reporting performance?

A) Providing default values for runtime filters
B) Filtering on expressions and not on simple columns
C) Filtering on simple columns and not on expressions
D) Using index custom fields as filters
E) Using the complex expression operator instead of the like operator
F) Filtering on standard fields that are indexed
G) Configuring many-to-many joins
H) Using the like operator instead of the complex expression operator
I) Providing values for runtime filters
J) Using fixed filters whenever possible
K) Using outer joins rather than inner joins when possible

Solutions: