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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Warranty
B) object
C) Product .
D) Text
E) Registered product

2. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In Service and social general settings under the administrator work center
C) In integration under the business configuration work center
D) In general settings under the administration work center

3. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Entitled parts
B) Call-off quantity
C) Covered objects
D) Usage restrictions
E) Billing milestones

4. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) CTI client server
B) CTI desktop client
C) CTI Client adapter
D) Live activity pane

5. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Set up service level determination for the social media channel
B) Select the channel type
C) Set up access to social media account
D) Create and schedule social media import run
E) Set up ticket routing for the social media channel

Solutions: