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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Partner First Portal
B) HP Sales Central
C) HP Market Pro
D) HP Cross Sell Solution

2. A customer states that the standard base warranty is sufficient. How should you respond?

A) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
B) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Configuration Services and Defective Media Retention
C) Next Business Day Onsite and Installation
D) Accidental Damage Protection and Next Business Day Onsite Services

4. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution

Solutions: