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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What is the recommended way to treat a current customer capability weakness?

A) Highlight this in the next executive briefing, to get credit for finding out gaps
B) Document this in a way so the IT executive avoids criticism
C) Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
D) Use objective data to describe this gap, in a Business Capability Assessment

2. Why would an investment analyst report be a good source of company information?

A) It can complement company-published data and give you insight for discovery
B) You will find company-endorsed estimates of product level sales growth
C) This will report the customer's actual IT expenditures for hardware, software, services
D) It will likely give you an inside track on internal management relationships

3. When establishing a current view of your customer, which is an appropriate internal source of information?

A) Article on the customer's new product line, published on an industry web site
B) Financial analyst forecasts of the company's revenue for the next 3 years
C) Service level agreements your firm helped to create, between the customer IT group and business units
D) Websites of partners in the customer's ecosystem

4. What is a gap analysis used to identify?

A) A customer network's capacity difference vs. the highest possible with advanced technology
B) The year-to-date over-run in a customer's IT actual spending vs. budget
C) The number of connections that can be supported with the existing wireless infrastructure
D) Capabilities which the customer does not have today, but needs to fulfill business goals

5. Which is true regarding mapping solutions and capabilities?

A) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
B) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
C) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
D) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.

Solutions: