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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) cms svc
C) CMS-Terminal
D) CMS-Supervisor

2. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Vector
B) Skill
C) Split
D) Agent

3. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) The arrow an the CMS menu is up
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

4. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Least Occupied Agent (LOA)
C) Automatic Call Distribution (ACD)
D) Best Service Routing (BSR)

5. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /dev/eri0 and /dev/hostname.eri0
C) /net/eri0 and/net/netmasks
D) /cms/install/net use and /cms/install/netboo.eri0

Solutions: