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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Customer pain points addressed by DaaS - Lifecycle management approach (procurement, deployment, support, refresh) |
| Topic 2: Implementation and Service Delivery Overview | - Deployment models and rollout considerations - Refresh cycles and asset lifecycle management - Device management and support processes |
| Topic 3: HP DaaS Offer Structure | - Service levels and support components - Hardware, services, and software bundling - Financing and subscription-based models |
| Topic 4: Sales Positioning and Competitive Differentiation | - Target customer segments and use cases - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement |
| Topic 5: Solution Design and Customer Scenarios | - Operational efficiency and IT cost reduction scenarios - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Match the customer IT challenge to the corresponding HP DaaS feature that helps mitigate it.
2. If the customer prefers to receive HP DaaS Analytics and Proactive Management as a managed service from HP. what are the correct options available?
A) purchasing the managed service as a component of a simplified lease agreement
B) purchasing the managed service as a standalone SKU
C) purchasing the managed service though HP's cloud-based software management console
D) purchasing the managed service by selecting the Enhanced or Premium HP DaaS plan
3. Which service involves HP Service Expert support?
A) Defective Media Retention Services
B) Next Day Hardware Repair
C) Accidental Damage Protection
D) App deployment
4. Who is primarily responsible for the installation of the lightweight software client app on devices for the HP DaaS Analytics and Proactive Management service?
A) channel partner IT Admins
B) external IT Admin Experts
C) customer IT Admins
D) HP Service Experts
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C |








